How to File a Consumer Complaint in India Online 2023

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In this article, we will guide you through the process of filing a consumer complaint in India online. As a consumer, it is important to be aware of your rights and take necessary steps to protect them. In India, the government has established a Consumer Protection Act to safeguard the interests of consumers. If you feel that you have been cheated or received poor service, you can file a consumer complaint online.

As a consumer, you have the right to receive quality goods and services. However, there may be instances where you may feel cheated or mistreated by a company or service provider. In such cases, you can file a consumer complaint online in India. Filing a complaint online is easy, convenient, and saves time.

2. Understanding the Consumer Protection Act

The Consumer Protection Act of 2019 is a law that was enacted to protect the rights of consumers in India. The Act establishes a set of rules that businesses and service providers must follow while dealing with consumers. The Act also provides a platform for consumers to file complaints and seek redressal for grievances.

3. Types of Consumer Complaints

There are several types of consumer complaints that can be filed online, including:

  • Defective products
  • Poor quality of service
  • Misleading advertisements
  • Overcharging
  • Late delivery of goods or services

4. Preparing to File a Complaint

Before filing a complaint, you must gather all relevant information and documents, including:

  • Proof of purchase
  • Receipts
  • Warranty or guarantee documents
  • Service agreements
  • Correspondence with the company or service provider

5. Step-by-Step Guide to Filing a Consumer Complaint Online

Creating an Account

To file a consumer complaint online, you must first create an account on the National Consumer Helpline website.

Filling the Complaint Form

After creating an account, you must fill in the complaint form with all relevant details, such as:

  • Personal information
  • Complaint details
  • Supporting documents

Uploading Supporting Documents

You must upload all supporting documents, such as receipts, invoices, and correspondence with the company or service provider.

Paying the Fees

You must pay the required fees for filing a consumer complaint online. The fee amount depends on the value of the goods or services in question.

Submitting the Complaint

After filling in all details and paying the fees, you can submit the complaint online. You will receive a complaint number for tracking the status of your complaint.

6. Tracking the Complaint Status

After submitting the complaint, you can track the status of your complaint online using the complaint number. The National Consumer Helpline also sends regular updates on the progress of the complaint via SMS and email.

7. Appealing the Decision

If you are not satisfied with the decision of the consumer forum, you can appeal the decision in a higher court. However, you must do so within the specified time frame.

FAQs

Can I file a consumer complaint online without registering an account?

No, you must first create an account on the National Consumer Helpline website to file a consumer complaint online.

Is there a time limit for filing a consumer complaint in India?

Yes, you must file a complaint within two years from the date of the cause of action.

Can I file a complaint against a foreign company or service provider?

Yes, you can file a complaint against a foreign company or service provider if they have an office or business presence in India.

What happens after I file a consumer complaint online?

The National Consumer Helpline forwards your complaint to the appropriate Consumer Dispute Redressal Forum for further action.

What is the fee for filing a consumer complaint online?

The fee amount depends on the value of the goods or services in question and ranges from Rs. 100 to Rs. 5,000.

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